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All too often companies whilst very attentive during negotiations fail to live up to expectation following installation and invoicing of equipment. In todays environment and with the sophistication of equipment the needs of customers go way beyond the requirements at the point of sale and after sales service are critical.

At Insight Systems our philosophy is based on years of experience coupled with technical know how on both the products we supply, and customer requirements/applications (please also see Print & Document Consultancy). As a company with a true focus on customer care and the skill to apply technical facilities to end user needs the relationship grows following installation to ensure many years of trouble free operation and the flexibility to adjust to changing needs.

The technical department operates very closely with manufacturers to ensure that their level of expertise is maintained and kept up to date with any product or software development. This enables us to achieve the highest level of technical accreditation which we can pass on to our customers making sure that the right product are in the right environment and any changes in needs or requirements can be catered for.


New Customers

In order to assist us in the delivery, installation and networking of your new multifunctional devices we ask that you complete our Network & Site Survey - providing us with as much information as possible.

You can find, download and submit (you must download to be able to submit) our site survey here


 

 

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  • Over 98% of our customers would recommend us to other organisations!

  • At our charitable organisation, we are always focused on maximising every penny and driving out waste, so when it came to reviewing how we copy, print and scan, it was important that we chose a partner who understood how important this is to us.

  • As a large multiple office company with over 60 multifunctional machines located throughout London and the South East it is important that we have a pro-active supplier who is aware of our requirements, and the performance and status of our equipment. Insight Systems have over the years proven to be very effective with the management of our fleet ensuring optimum performance and more importantly our peace of mind.

  • Insight Systems has been our managed print service provider for over 9 years now and we would highly recommend them. We renewed our contract last year, based on the knowledge that they would be able to provide us with the service that we required. Their customer service is great, communication on issues is fantastic and on the site engineers that visit to resolve problems are always polite and more than capable to resolve the multitude of issues that face them.

  • Kent Invicta Chamber of Commerce
  • ISO 9001
  • British Heart Foundation
  • Ricoh Production Print Certified
  • Ricoh Gold Customer Service
  • Papercut MF
  • Avaya